Position: Application Support Engineer
Location: Belgrade, Serbia
Territory: EMEA (Providing follow-the-sun support to EMEA, APAC and Americas)
Travel Requirement: up to 20% as needed to attend customer sites
Status: Full Time Employee
Reports to: CSS Manager
Want to learn about biometric verification and work with the latest generation smart phone technologies? Interested in learning new platforms and new technology?
Daon, www.daon.com, is an innovator in developing and deploying biometric authentication and identity assurance solutions worldwide. Daon has pioneered methods for securely and conveniently combining biometric and identity capabilities in multiple channels with large-scale deployments that span payments verification, digital banking, and securing borders and critical infrastructure. Daon’s solutions provide our customers with choice, making it easier and safer for people to conduct business online, travel, vote, and so much more. Daon’s IdentityX® Platform for mobile biometric authentication removes friction from the authentication process while dramatically reducing fraud to previously unattainable levels. IdentityX allows businesses to conduct transactions with any consumer at any time with total confidence. Get to know us on Twitter, Facebook and LinkedIn.
To assist Daon customers with biometric mobile application development and deployments. To expedite the diagnosis and resolution of technical incidents and software licensing issues assigned to the Customer Support group in line with service level agreements.
The Customer Support team will provide high quality customer support through the performance of triage and troubleshooting, log file analysis, software delivery, ticketing administration, sample app SDK testing, and processing third party and Daon license requests. This is a challenging and expansive role that provides exposure to many different technologies and opportunities for career development into deeper mobile application, frameworks, or software development (SDK) related roles. In addition to remote assistance and troubleshooting, there may be occasional requirements for on-site product installation, performance improvement, or training delivery.
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